How Bolt optimized courier management with Formaloo?

Bolt is a leading mobility and delivery company operating in multiple regions. As its courier network expanded across multiple countries, it needed a customizable solution to manage it.

Operating in more than 600 cities worldwide means having different data scattered in different places. Bolt needed to manage all of its courier data in one place. Access management was another issue; managers needed to know who was accessing what.

Bolt assessed different platforms, but customization was the tie-breaker for them. An easy-to-use platform with many customization options was essential.

When a company is as big as Bolt, it needs to integrate its tools seamlessly. Having APIs to create custom integrations was necessary to save time and operate efficiently.

How did Bolt choose Formaloo? 

After their evaluation, they decided to do a test run with different platforms, and Formaloo was one of them. Their test run was a lead generation form for their couriers. This form captured the first information from the lead. The first captured information was language, country, and email. The marketing team accessed this form and, after that, sent couriers the second form. If the lead wasn't engaged, they were re-targeting them. When the lead fills the second form, they send the data to the operations department to onboard the courier immediately.

Bolt evaluated different platforms, and Formaloo was the winner in their trial. Not only did they succeed in achieving a unified dashboard with different access levels and customized forms, but they also purchased an on-premise solution to comply with data privacy policies in different countries. 

What challenges did Bolt face?

As Bolt scaled its courier network across various countries, it encountered critical operational challenges:

1- Complex data collection needs:

• Bolt required a centralized data collection platform with customizable forms. They needed to register couriers in different regions, taking into account their preferred languages.
• Having access management system to see who accesses which data.
• The solutions need to allow Bolt to fully customize the branding. A fully white-label platform was needed.

2- Compliance with privacy regulations:

As Bolt expanded into various regions, it needed to adapt to strict privacy policies; thus, an on-premises deployment was necessary to ensure compliance.

3- Fragmented data management systems:

Using multiple tools and manual data entry fragments, access to real-time information decreases monitoring and efficiency.

4- Slow processing times:

Delayed onboarding and data processing slowed operational speed, negatively affecting team productivity and employee experience.

5- Limited insight into strategic decision-making

Bolt's leadership struggled to access a clear view of courier performance and operational metrics because their data systems were fragmented. This limited their ability to make quick, data-driven decisions.

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How Formaloo helped Bolt?

1- Strengthened brand identity:

• White-label and custom domain integration: Formaloo’s white-labeled platform empowered Bolt to embed its brand identity across its courier-facing operations seamlessly. With custom branding elements and the option to use Bolt’s domain, the experience remained consistent and professional, fostering trust and recognition among internal teams and couriers alike.

2- Adaptive data collection:

• Customizable forms and conditional logic: Formaloo’s customized forms provided Bolt with a flexible solution for data collection, allowing them to tailor forms to each country’s data requirements. Conditional fields simplified data entry, reduced errors, and ensured Bolt captured only the information needed.
• Multi-language support: Formaloo’s forms support multiple languages to enhance regional usability. This makes it easy for Bolt to deploy forms in local languages, improving accessibility and accuracy.

3- Comprehensive data visibility:

Flexible dashboard views (Table, Kanban, and Chart Modes): Bolt’s managers benefited from various dashboard views, giving them the most effective perspective on data, depending on the task.

• Table view for detailed data access: This view allowed Bolt’s team to conduct in-depth data analysis, sort and filter records quickly, and monitor courier registration at a granular level.
• Kanban view for process tracking: The Kanban layout gave Bolt a visual representation of each stage in the onboarding process, helping the team manage and oversee workflows efficiently.
• Chart view for trend analysis: Chart mode enabled Bolt’s managers to spot trends and track performance metrics, making it easy to assess regional operations and develop insights for strategic planning.

4- Faster onboarding with automated workflows:

• Automated approval and review process: When a new courier registers through Bolt’s customized sign-up form, the agents is instantly notified via custom email alerts. Once the agent reviews and confirms the initial registration, the application is automatically sent to the team managers for final approval, streamlining the handoff between departments.

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• Connected databases across dashboards: Formaloo’s interconnected database system enables data to be updated and synced across different dashboards. This seamless integration allowed Bolt’s team to ensure that all relevant data for each courier was instantly accessible to both agents and team managers without requiring manual transfers or duplicate data entry.

5- Compliance and security:

• On-premise deployment for data control: Formaloo’s on-premise deployment option allowed Bolt to maintain compliance with privacy regulations across different countries, providing secure data management and reducing the risk of regulatory issues.

6-Seamless integration across operational tools:

• Formaloo’s integrations allowed Bolt to connect the platform with other tools used in their operations, creating a unified, cohesive system that reduced redundancies and improved efficiency.

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How does Formaloo impact Bolt? 

Adopting Formaloo helped Bolt to achieve measurable improvements in operational efficiency, compliance, and decision-making across its courier network. Here are some outcomes realized:

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Operational efficiency and cost savings:

• Time reduction in onboarding: Formaloo’s customizable registration forms saved Bolt approximately 10 minutes per courier, leading to a monthly savings of a couple of hundred hours in onboarding time.
• Labor cost savings: With these hours saved monthly, Bolt effectively reduced onboarding labor costs by more than a half million euros per year.

Improved data accuracy and privacy compliance:

• Reduction in errors: Formaloo’s automated data collection minimized manual entry errors, leading to a 40% improvement in data accuracy.
• Compliance assurance: On-premise deployment ensured that Bolt met all regional privacy standards, reducing the risk of regulatory non-compliance.

Enhanced decision-making capabilities:

• Accelerated access to insights: With consolidated dashboards, Bolt’s managers reduced decision-making time by approximately 30%, enabling faster, data-driven responses to regional performance metrics.
• Optimized growth planning: Centralized data visibility allowed Bolt to improve resource planning by an estimated 10-15%, enabling smarter, region-specific growth strategies.

Increased courier and customer satisfaction:

• Efficient onboarding: Automated notifications and seamless onboarding processes reduced onboarding complaints by 20%, supporting courier satisfaction and reliability.
• Positive customer impact: With a streamlined courier network, Bolt maintained high service reliability across regions, enhancing customer satisfaction and contributing to brand loyalty.

Your success story starts here

Every business has unique challenges. Like Bolt, you can transform your operations with a customizable, centralized platform that adapts to your needs. Whether you’re streamlining workflows, managing data across regions, or ensuring compliance, Formaloo is here to help.

Schedule a Demo today and take the first step toward revolutionizing your business operations.

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