Customer Experience Software
Deliver exceptional customer experience
Effortlessly collect valuable customer feedback and actionable insight to reduce churn and increase customer lifetime value. Turn one-time buyers into brand advocates.
Customer Experience Software
Effortlessly collect valuable customer feedback and actionable insight to reduce churn and increase customer lifetime value. Turn one-time buyers into brand advocates.
Create an insightful Net Promoter Score (NPS) survey to gauge customer loyalty and satisfaction. Customize with targeted questions, real-time analytics, and detailed reports.
Optimize your website for better engagement and conversions. Design a custom survey, capture valuable insights, and generate detailed reports.
Create a personalized Customer Satisfaction Survey to measure client happiness and enhance your customer satisfaction.
Gain valuable insights into customer experience with our built-in CES template. Capture feedback on how easy it is for customers to interact with your brand, identify areas of friction, and prioritize improvements to reduce customer effort and boost satisfaction.
Formaloo is loved by fortune 500 companies, and many more.
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CEO and Founder, Happiness Dojo
Turn every touchpoint into a moment of delight. Discover how to map, personalize, and elevate your customer experience for lasting loyalty and growth.
Gather precise feedback at every stage of the customer journey. Tailor surveys using multiple choice, open-ended questions, and satisfaction scales to understand what sparks interest, captures the buying experience, and identifies areas to wow customers further. Craft clear, engaging surveys for different customer segments and get the targeted feedback you need to design an exceptional customer journey.
Transform responses into actionable insights. Use powerful analytics features like sentiment analysis to reveal happy customers and hidden frustrations. Identify trends over time and understand the unique needs of different groups with customer segmentation. Get real-time reports with compelling data visualisations to see the customer journey, identify pain points, and prioritize actions.
Go beyond generic surveys and personalize the experience based on real-time feedback. Leverage conditional logic to tailor follow-up questions, ensuring a streamlined flow for satisfied customers and a deeper dive into specific concerns for frustrated ones.
Answer piping lets you seamlessly integrate previous answers into new questions, creating a smooth and personalized experience for each individual.
Integrate surveys with existing tools to visualize feedback, identify improvements, and make data-driven decisions. Use this feedback to design an experience that fosters customer loyalty.
Build engaging surveys in minutes. Drag and drop question types, customize layouts, and personalize the experience for your audience. Empower anyone on your team to create high-quality surveys that capture valuable insights.
See data populate as surveys are completed in tables, charts and custom boards. Track progress, identify trends, and react quickly to urgent feedback. Make data-driven decisions faster and stay ahead of potential customer experience issues.
Uncover deeper customer insights. Leverage AI to analyze responses and reveal hidden emotions within written feedback in no time. Understand the "why" behind feedback and make informed decisions that truly address customer needs.
Trigger automated follow-up emails based on response data to engage with customers at the right time. With custom email templates, you can tailor your communication to resonate with different customer segments ensuring no feedback is missed.
Control access and ensure data security. Define user roles and permissions for who can view, edit, and share data. Empower the right teams to analyze sentiment, focus on specific feedback areas, and address individual concerns while ensuring data security.
Tailor follow-up questions based on initial responses. Present a streamlined flow for satisfied customers and delve deeper for frustrated ones. Demonstrate attentiveness and foster a more positive connection with your brand.
Connect Formaloo to 5,000+ tools like Google, Slack, and more.
Do you ever feel like your customers are bouncing around between your website, social media, and store without a smooth experience? In today's digital world, customers expect consistent and positive interaction across all channels.
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Today’s business landscape is more competitive than ever; customer loyalty is not given, and customers have more choices than before, so their expectations for a positive customer experience are constantly evolving.
Businesses today face a tough challenge: keeping up with how their customers like to shop. In the past, people might just visit a store or browse a website. Now, they expect a smooth experience no matter what channel they use.
Read the answers to the most frequently asked questions about our survey software
Formaloo equips you with the tools to gather targeted customer feedback at every touchpoint in their journey. Analyze sentiment, understand customer needs, and translate insights into action to create exceptional experiences that keep them coming back for more.
Absolutely! Formaloo provides a library of pre-built templates for common use cases, allowing you to kick-start your form creation process quickly and easily.
Yes! Formaloo offers extensive customization options. You can choose from pre-designed themes, apply your brand colors and fonts, and upload your logo to create surveys that reflect your unique brand identity.
You can also add your own domain name and create custom email notifications with your custom SMTP. It's fully customizable!
Formaloo's AI analyzes both multiple-choice responses and open-ended feedback, revealing hidden emotions and frustrations. Identify key trends in NPS scores, understand the sentiment behind positive and negative CSAT ratings, and gain actionable insights to address specific concerns and improve the customer experience.
Yes, Formaloo's powerful conditional logic feature allows you to create dynamic forms that change based on user responses. This can improve the user experience and ensure you collect the most relevant data.
Yes! Automate and customize email notifications for new surveys, specific answer thresholds, and more. Ensure no crucial feedback gets missed, and demonstrate your commitment to improvement by addressing customer concerns promptly.
Share your forms easily through various channels! Embed them on your website as Script, iFrame or chatbot, share links via social media, or distribute them via email.
Formaloo provides powerful reporting tools. You can create custom dashboards with drag-and-drop data blocks like tables, charts, galleries, and Kanban boards to visualize key metrics and gain valuable insights from your data.
Yes, Formaloo allows you to set access permissions for your forms. You can choose who can view, submit, and edit your forms.
