The customer experience platform

Design the customer experience journey they'll love

Turn every touchpoint into a moment of delight. Discover how to map, personalize, and elevate your customer experience for lasting loyalty and growth.

Gather precise customer feedback at every stage

Gather precise feedback at every stage of the customer journey. Tailor surveys using multiple choice, open-ended questions, and satisfaction scales to understand what sparks interest, captures the buying experience, and identifies areas to wow customers further. Craft clear, engaging surveys for different customer segments and get the targeted feedback you need to design an exceptional customer journey.

Uncover the "why" behind customer feedback

Transform responses into actionable insights. Use powerful analytics features like sentiment analysis to reveal happy customers and hidden frustrations. Identify trends over time and understand the unique needs of different groups with customer segmentation. Get real-time reports with compelling data visualisations to see the customer journey, identify pain points, and prioritize actions.

Create personalized experiences

Go beyond generic surveys and personalize the experience based on real-time feedback. Leverage conditional logic to tailor follow-up questions, ensuring a streamlined flow for satisfied customers and a deeper dive into specific concerns for frustrated ones.
Answer piping lets you seamlessly integrate previous answers into new questions, creating a smooth and personalized experience for each individual.

Map customer journeys, Boost engagement.

Integrate surveys with existing tools to visualize feedback, identify improvements, and make data-driven decisions. Use this feedback to design an experience that fosters customer loyalty.

Drag-and-drop

Build engaging surveys in minutes. Drag and drop question types, customize layouts, and personalize the experience for your audience. Empower anyone on your team to create high-quality surveys that capture valuable insights.

Real-time results

See data populate as surveys are completed in tables, charts and custom boards. Track progress, identify trends, and react quickly to urgent feedback. Make data-driven decisions faster and stay ahead of potential customer experience issues.

AI-powered analysis

Uncover deeper customer insights. Leverage AI to analyze responses and reveal hidden emotions within written feedback in no time. Understand the "why" behind feedback and make informed decisions that truly address customer needs.

Email notifications

Trigger automated follow-up emails based on response data to engage with customers at the right time. With custom email templates, you can tailor your communication to resonate with different customer segments ensuring no feedback is missed.

Access management

Control access and ensure data security. Define user roles and permissions for who can view, edit, and share data. Empower the right teams to analyze sentiment, focus on specific feedback areas, and address individual concerns while ensuring data security.

Conditional logic

Tailor follow-up questions based on initial responses. Present a streamlined flow for satisfied customers and delve deeper for frustrated ones. Demonstrate attentiveness and foster a more positive connection with your brand.

Questions & answers

Read the answers to the most frequently asked questions about our survey software

How can Formaloo help me improve my customer experience?

Formaloo equips you with the tools to gather targeted customer feedback at every touchpoint in their journey. Analyze sentiment, understand customer needs, and translate insights into action to create exceptional experiences that keep them coming back for more.

Does Formaloo offer any templates to get me started?

Absolutely! Formaloo provides a library of pre-built templates for common use cases, allowing you to kick-start your form creation process quickly and easily.

Can I customize the look and feel of my forms to match my brand?

Yes! Formaloo offers extensive customization options. You can choose from pre-designed themes, apply your brand colors and fonts, and upload your logo to create surveys that reflect your unique brand identity.

You can also add your own domain name and create custom email notifications with your custom SMTP. It's fully customizable!

How does Formaloo AI-powered analysis benefit customer experience?

Formaloo's AI analyzes both multiple-choice responses and open-ended feedback, revealing hidden emotions and frustrations. Identify key trends in NPS scores, understand the sentiment behind positive and negative CSAT ratings, and gain actionable insights to address specific concerns and improve the customer experience.

Does Formaloo offer conditional logic?

Yes, Formaloo's powerful conditional logic feature allows you to create dynamic forms that change based on user responses. This can improve the user experience and ensure you collect the most relevant data.

Can I customize email notifications with Formaloo?

Yes! Automate and customize email notifications for new surveys, specific answer thresholds, and more. Ensure no crucial feedback gets missed, and demonstrate your commitment to improvement by addressing customer concerns promptly.

How can I share my survey?

Share your forms easily through various channels! Embed them on your website as Script, iFrame or chatbot, share links via social media, or distribute them via email.

How can I access and analyze the data collected through my surveys?

Formaloo provides powerful reporting tools. You can create custom dashboards with drag-and-drop data blocks like tables, charts, galleries, and Kanban boards to visualize key metrics and gain valuable insights from your data.

Can I control who can access my surveys and the data they collect?

Yes, Formaloo allows you to set access permissions for your forms. You can choose who can view, submit, and edit your forms.

Customer Experience Software

Deliver exceptional customer experience

Effortlessly collect valuable customer feedback and actionable insight to reduce churn and increase customer lifetime value. Turn one-time buyers into brand advocates.

Need a hand?
Start with a template

Net promoter score (NPS)

Website feedback survey

Customer satisfaction survey

Customer effort score

The brands love Formaloo surveys

Design the customer experience journey they'll love

Gather precise customer feedback at every stage