NPS Survey Software
Measure & improve customer loyalty with our NPS® software
Get the actionable feedback you need to turn happy customers into brand advocates. Build high-impact NPS surveys in minutes with Formaloo.
NPS Survey Software
Get the actionable feedback you need to turn happy customers into brand advocates. Build high-impact NPS surveys in minutes with Formaloo.
Formaloo is loved by fortune 500 companies, and many more.
Customer story · Happiness Dojo
“From a simple contact form all the way to an app with multiple results that interacts with other software in your business.”
Rated 4.8/5 on G2, Capterra, GetApp
1,000+ verified teams use Formaloo to automate workflows, collect better data, and deliver faster results.
Why Formaloo
Craft powerful NPS surveys to gather valuable customer insights and understand their needs. Foster lasting relationships by turning happy customers into brand advocates.
Scoring
Ditch the spreadsheets! Formaloo calculates your NPS score automatically as responses pour in. Seamlessly share your surveys across all channels, and embed them directly on your website or app for effortless customer feedback collection. Reach every customer, wherever they are.
AI insights
Dive deeper than just a score. Formaloo's AI analyzes open-ended responses, uncovering the "why" behind customer sentiment. Track your NPS score and key metrics in real-time with dynamic dashboards. Control access to your data with granular user permissions, ensuring the right people have the information they need.
Automation
Craft hyper-personalized outreach. Create custom audience groups based on demographics, behavior, or survey responses for targeted campaigns. Trigger automated email notifications based on responses to engage with your customers at the right time, with the right message.
Collect valuable feedback, analyze it for insights, and take action to build lasting customer loyalty - no coding required.
Go beyond the standard NPS question. Use a variety of question formats like multiple choice, open-ended, and Likert scale to gather rich qualitative and quantitative data.
Formaloo automatically calculates your NPS score as responses come in. Gain a deeper understanding of customer satisfaction through insightful data visualizations.
Use Formaloo AI analytics block to analyze open-ended responses and uncover deeper customer emotions, needs, and areas for improvement.
Trigger automated follow-up emails based on response data to engage with customers at the right time. With custom email templates, you can tailor your communication to resonate with different customer segments.
Control access to your NPS data with user permission settings, ensuring information security and compliance. Define unique user roles with specific permissions for viewing, editing, and managing access.
Create dynamic NPS surveys that adapt to individual responses. Ask follow-up questions or tailor the survey experience based on the initial NPS score or other answer choices.
Get started with our library of form templates and save time and effort on creating powerful NPS surveys that capture attention and deliver results.
Template
Create an insightful Net Promoter Score (NPS) survey to gauge customer loyalty and satisfaction. Customize with targeted questions, real-time analytics, and detailed reports.
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Template
Design an effective Event Feedback Survey to capture attendee insights. Customize it and generate detailed reports to improve future events.
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Template
Create a personalized Customer Satisfaction Survey to measure client happiness and enhance your customer satisfaction.
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Template
Develop a comprehensive Employee Performance Review to evaluate staff contributions. Personalize criteria, track progress, and generate actionable feedback to improve team performance.
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Connect Formaloo to 5,000+ tools like Google, Slack, and more. Easily turn your forms into powerful workflows.
Google Sheets
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Outlook
Slack
Zapier
HubSpot
Salesforce
Stripe
Airtable
Dropbox
Monday
Notion
Google Calendar
Mailchimp
Make
Asana
Jira
Google Drive
Active Campaign
Calendly
Intercom
Templates and Resources that help you organize & use your data
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Article
Imagine a world where your customers are your biggest fans, enthusiastically recommending you to everyone they know. That’s the power of Net Promoter Score (NPS). This guide is your roadmap to achieving it.
Read article →
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Article
Happy customers become brand advocates, driving growth through positive word-of-mouth and repeat purchases. But how do you accurately gauge customer sentiment?
Read article →
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Article
The Net Promoter Score helps businesses measure customer loyalty. It’s an easy way to understand your customers and measure how satisfied they are with your products or services.
Read article →
Read the answers to the most frequently asked questions about our survey software
Build powerful NPS surveys in minutes