How employee exit surveys can help you retain top talent

Losing an employee can be tough, but before you send them off with a box of tissues and a farewell card, consider this – instead of just saying goodbye, listen up! Their experience can help.


Think of it like a time capsule filled with honest feedback about your company’s strengths, weaknesses, and everything in between. Employee exit surveys can provide valuable insights for making necessary improvements in your organization.

This blog will discuss the benefits of conducting employee exit surveys. It will also cover the essential questions to ask during these surveys. Additionally, it will guide utilizing the feedback received to make improvements in the future. No cheesy sales pitches, just actionable insights guaranteed to make a difference.

What is an employee exit survey?

Employee exit feedback is when we ask employees who are leaving for their thoughts on their time at the company.

This feedback typically involves surveys conducted during or after the employee’s departure. It wants to know why employees leave, how satisfied they are, and what can be improved in the company.

The benefits of employee exit feedback for companies

Employee departures, while often viewed as endings, present valuable opportunities for learning and growth. Exit interviews become portals to crucial insights about your company’s strengths, weaknesses, and employee experiences.

So, why is employee exit feedback so important?

Get a clear perspective

Departing employees provide valuable insights into your workplace culture, policies, and practices without bias. Feedback is like a mirror showing strengths and weaknesses, helping you stay ahead by spotting trends and making improvements.

Strengthen retention efforts

By understanding the key motivators for employee departures, you gain insights to refine your retention strategies. This improves your work environment, making employees happier and more engaged, resulting in longer stays at your company.

Get on the road to continuous improvement

Use employee feedback to spark positive changes. Take their input seriously, improve policies, and strengthen your company culture to create a more engaged and productive team.

Enhance your employer’s brand

Actively listening to exiting employees demonstrates a commitment to employee well-being and continuous improvement.

This strengthens your internal and external reputation, attracting top talent and showcasing your commitment to employee growth.

Optimize costs

High turnover rates can be financially detrimental. By understanding the reasons behind employee departures, you can address root causes and minimize turnover. This translates to cost savings in recruitment, training, and lost productivity, allowing you to allocate resources more effectively.

The best way to get the feedback is to have a strong survey with clear objectives you’d like to get insights on. Let’s move on to how to create the most efficient survey and what types of questions to use.

Why is Formaloo the best tool to create a survey?

Formaloo is a convenient solution, especially if coding isn’t your forte. Our simple interface makes survey creation hassle-free, even for beginners. You can start your survey-creating from scratch or choose from our 200+ templates.

Once you submit your survey, you can receive instant data and easily collaborate with your team. This means you can access updated data in seconds, keeping your analyzing process on track.

Creating employee exit survey with Formaloo

Step 1: Start with a blank form

Begin by going to your dashboard and selecting “+ New Formaloo,” followed by “New Form.” This will open a customizable blank form where you can begin putting your content.

Start with a blank form

Click on “+ Add field” to explore various question types and features to enhance your survey.

Step 2: Fill the survey with content

With Formaloo you have the option to add a variety of question types. We understand that it’s important to keep your survey dynamic and engaging to be efficient.

To add content to your survey, click on “+ Add field” to reveal different features, including date & time fields, signatures, and various question types. Here’s what to include and why:

  • Yes/No Field: Enables quick and precise insights.
Fill the survey with content 
  • CSAT field: Measures satisfaction using user-friendly methods, with options to use emojis for enhanced display.
  • Like/Dislike field: Provides insights without requiring detailed explanations.
  • Dropdown field: Convenient for respondents to choose from a predefined list, ensuring consistency and organization.
  • Single/Multi-choice field: Great for straightforward questions with preset answers, making analysis easy.
feedback when an employee exits
  • Long text field: Ideal for gathering detailed and personal responses from participants.
  • Score 0-10 field: Useful for numerical ratings, like satisfaction levels, offering a clear evaluation metric.

Step 3: Customize design & colors

Tailoring the survey’s design to align with your organization’s branding, incorporating logos and colors, is crucial for maintaining a cohesive and professional appearance.

Customize design & colors of your Employee Exit Survey

This personalized approach fosters trust and familiarity among participants, ensuring alignment with your organization’s identity. Formaloo offers extensive customization options to match your preferences and brand image.

Step 4: Publish and share your employee exit survey

Once you’ve completed the previous steps, it’s time to share your survey and collect responses. Share the survey link to gather feedback efficiently.

Essential questions for employee exit surveys

Coming up with survey questions is easier when you have your goals written down. After that, you should aim to question your goals.

Here are our suggestions for what to focus on and the best questions to cover all the offboarding checklist items.

Understanding reasons for departure

Understanding the reasons behind an employee’s decision to leave is crucial for organizations to identify areas of improvement and implement necessary changes.

Companies can improve strategies and reduce turnover rates by understanding why employees leave and fixing problems.

Some question suggestions:

  • What is the primary reason for your departure from the company?
  • How satisfied were you with the opportunities for advancement and career development within the company?
  • Can you provide specific examples or incidents that influenced your decision to leave the company?
  • Please rank the following factors in order of importance regarding your decision to leave:
  • Were your concerns or issues addressed by the company before you decided to leave?

Assessing job satisfaction

This provides valuable information about employees’ overall experiences within the organization.

Companies can evaluate employee morale by examining job satisfaction, relationships with managers, and work-life balance. This evaluation helps identify areas for improvement.

Companies should prioritize employee satisfaction because it is linked to increased productivity, engagement, and retention. These aspects result in high levels of job satisfaction.

Some question suggestions:

  • How satisfied were you with your overall job satisfaction during your time at the company?
  • How would you rate the support provided by your immediate supervisor or manager?
  • What aspects of your job did you find most fulfilling, and which aspects were the least satisfying?
  • Do you agree or disagree with the statement? “I would have stayed with the company if my job or work environment improved.”

Evaluating the company’s culture and dynamics with employee exit surveys

The company’s culture and dynamics significantly impact employee engagement, performance, and retention. By evaluating the company’s culture, including its values, norms, and communication styles, organizations can ensure alignment with employee expectations and preferences.

Understanding team dynamics helps companies identify strengths and areas for improvement. This, in turn, creates a supportive work environment that promotes employee success and happiness.

  • How would you describe the company’s culture during your employment?
  • On a scale of 0 to 10, how well do you feel your values align with the company’s values and culture?
  • Can you provide examples of any instances where you felt the company’s culture positively impacted your work experience? Conversely, were there any instances where it negatively affected your experience?
  • Did you feel comfortable providing feedback or expressing concerns about the company’s culture or practices?

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How employee exit surveys can help you retain top talent