How onboarding surveys can increase employee retention

Stop new hires from quitting! Discover how powerful onboarding surveys can dramatically improve employees retention rates.


Think of the first day at a new job as starting a journey in a new city.

Exploring a new city is always thrilling. Having a friendly guide makes it more exciting. They can show where the top places to see are and what to avoid. This is how you immediately find the right feeling, the pleasant feeling of HOME!

This is how a delightful start at a new job should feel like, “Are you getting the grand tour you hoped for?”

Feeling cheerful and finding the right position matters a lot. This will help different types of employees to stick around longer, enjoy the journey, and contribute more willingly.

Employee onboarding survey questions help organizations retain new employees and make them more productive. Research shows that good onboarding can increase retention rate by 82% and productivity by 70%.

But before we use this tool, we must know …

What is the new hire onboarding survey?

A new hire experience survey illuminates the strengths and areas for improvement in your onboarding process. It can ensure that every new employee feels supported and engaged from the start point.

To assess the progress of your new addition to your company, employee surveys should be distributed at various intervals. These intervals could include one week, one month, and possibly three months.

As an example, in the first week, it’s important to know if the new employee has access to all the tools and documents to start effectively.

New hire onboarding survey questions enable HR professionals and management teams to fine-tune the onboarding experience.

Organizations are always seeking to develop their employees in a way that they’re aligned with the organization’s goals and cultures.

HR professionals and expert managers suggest following this must-have checklist. This will ensure to have an effective onboarding process:

  • Clear job description
  • Mentorship and support or a welcome buddy
  • Training session
  • Establishing employee performance metrics or KPIs
  • Clear communication

Remember that after all the actions, the ultimate step to have a complete onboarding process is to:

Evaluate and get feedback; this can refine your onboarding process.

feedback survey, engagement survey, feedback process

Beyond the logistics and formalities, these employee surveys are aimed at delving into the new employee’s emotional and cultural integration.

Feeling welcomed and included will help the new employees to adapt quickly to the company culture. It also helps them to integrate better and feel connected with their team and the organization.

This emotional feedback directly impacts an employee’s engagement, productivity, and longevity with the company.

Why is the new hire onboarding survey important?

Organizations require employee feedback to enhance productivity and positivity. Similarly, a gardener needs knowledge of soil and plants to facilitate their growth.

Firstly, communicate and engage with your employees

A good onboarding survey lets new employees know that their opinions and contributions are important to the organization right from the start.

First impressions matter! A positive onboarding experience builds loyalty and motivates new employees. The foundation of a strong relationship starts when the employee feels welcome and engaged.

Secondly, gain insights and evaluate them

The insights gained from the new hire onboarding surveys help us identify areas for improvement, identify gaps in our process, and keep the best practices that work.

This means we intervene on time and reduce early turnover and disengagement. It’s like having a guide to make our onboarding the best it can be!

Thirdly, always remember to measure

The data collected offers a valuable benchmark to track how effective our onboarding is. It enables organizations to track progress over time and see what aligns with the company’s goals to make sure the onboarding process is top-notch.

This continuous evaluation creates a culture of growth and ongoing development in the workplace.

Fourth, tailor the onboarding suit

We listen to our new hires, take measures to understand where we stand, and act on what they say. Everyone is different and needs a customized experience. The aim is to use these insights for personalized onboarding strategies.

The reason that we emphasize doing periodic employee surveys is to understand how to tailor our strategies for each new employee.

Surveying new hires after one week helps us understand employee satisfaction and needs. We can address any issues in the following week.

The last thing to do is…

Demonstrate a proactive workspace that is inclusive, supportive, and dynamic, which is essential for attracting and retaining top talents.

In today’s job market, focusing on employee experience strengthens your brand and improves your organization’s position.

Cover them all, 10 out of 10

To have an effective employee onboarding survey, you should cover different aspects of the employee’s onboarding process.

Human resource professionals should ask new hires 10 important questions to ensure they have covered all necessary aspects.

Remember to always ask different types of questions to gather feedback effectively. A practical idea to ask open-ended questions in your onboarding program surveys.

Another good idea is to have rating scale fields. This will give scores to your survey responses and let you know where you excel.

First impressions

How someone starts their job matters; first impressions set the tone for the employee’s perception of the company. A warm welcome makes them feel good about the company.

Key question: How would you describe your first day at our organization?

Orientation process

Understanding how orientation goes helps if new hires feel ready and equipped and understand their roles and responsibilities.

Key question: How effective was the orientation process in making you feel prepared for your role?

Training and development

Training is important for skill development and job performance; it helps new hires learn. However, asking for feedback ensures they do their best.

Key question: Did the training sessions meet your expectations and equip you with the necessary tools and knowledge?

Role clarity

Clear role understanding prevents confusion and helps new hires align perfectly with organizational goals.

Key question: How clear are you about your job responsibilities and expectations?

Feedback and support

Regular feedback and support from the managers are crucial to employee satisfaction, growth, and retention.

Key question: How satisfied are you with the feedback and support provided by your manager?

Team integration

A welcoming and cooperative team environment helps new hires feel included and work together effectively. This is essential for their successful integration into the company.

Key question: How well do you feel integrated into your team after the onboarding process?

Company culture

Aligning new hires with the company culture from the beginning increases engagement and alignment with core values.

Key question: How well do you think our company culture was represented during your onboarding process?

Resources and tools

Having the right tools and resources makes a smooth transition into the role and is essential for new hire productivity.

Key question: Did you have access to all the resources and tools needed to start your job effectively?

Communication and information

Effective communication ensures new hires are informed, engaged, and ready to contribute quickly.

Key question: How satisfied are you with the clarity of communication received before your first day?

Overall satisfaction

The overall metric reflects the overall effectiveness of onboarding and areas for improvement.

Key question: Overall, how satisfied are you with your onboarding experience?

Use NPS (net promoter score) to understand where each new employee performs and their onboarding experience.

NPS survey for new hire onboarding

The other must-have question type is CSAT (customer satisfaction score). CSAT helps to understand employee satisfaction and could help retain customers.

CSAT survey for employee satisfaction

Using NPS and CSAT could help you calculate scores and create a benchmark from survey results.

5 strategies to make an efficient onboarding: Unmasking the numbers behind new hire satisfaction

Here’s why new hire surveys matter. Let’s delve into facts and figures that show their importance for a successful onboarding experience:

Retention and productivity:

Would you believe an effective onboarding process could make your employees stay 82% longer and get 70% more productive?

A Brandon Hall Group study for Glassdoor revealed that strong onboarding affects retention and productivity.

The link between onboarding and employee engagement

A good onboarding process increases employee confidence and motivation, leading to higher engagement. 53% of HR experts strongly agree with that; they noticed a noticeable productivity.

Why lengthy onboarding matters

37% of organizations spend over a month onboarding. But is longer really better? It’s not just about paperwork and training; it’s about integrating new hires into the team and ensuring their long-term success.

Buddy programs boost new hire success

The statistic is clear: 87% of organizations with onboarding ‘buddies’ see faster proficiency in new hires. Why?

Buddies provide real-time guidance, explain things in simpler terms, and offer context through shared experience, this will result in accelerating the learning curve.

Manager connection is essential

72% of employees have one-on-one time with their direct manager, which is an essential part of onboarding.

In these meetings, some of the best practices could include questions regarding work-life balance, job satisfaction, and performance reviews.

The one-on-one discussions allow managers to clearly explain goals, roles, and performance expectations. This will help reduce confusion and ensure alignment.

This is a must-do strategy to make sure your employee feels seen, heard, and valued.

Craft the onboarding survey your employees deserve: Start today

Empower every new team member’s start within your organization with a smooth and engaging onboarding experience. Our intuitive, no-code platform simplifies crafting comprehensive and engaging new hire surveys.

Whether you seek to enhance satisfaction, boost retention, or gain valuable feedback, our solution empowers you to tailor surveys to your unique needs.

Build beautiful satisfaction surveys in seconds with Formaloo’s intuitive interface. Skip the hassle with stunning pre-designed survey templates and click, drag, and drop your way to the perfect survey, no coding required.

Calculate employee satisfaction

Use charts and insights to have a better understanding of your onboarding experience. Providing these insights could help decision-makers or HR professionals refine the onboarding process for a better experience.

Unleash powerful insights with lightning-fast deployment. Ready to ditch the tech headaches and create amazing surveys? Start using Formaloo for free today!

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How onboarding surveys can increase employee retention